Terms & Conditions

Please read these terms and conditions carefully as they represent the legal and contractual relationship between Golf Tours Abroad and our clients. Golf Tours Abroad (ABN 27 132 634 514) is a registered trading name of travel company AIMARK Pty. Ltd. (ACN 132 634 514). AIMARK Pty. Ltd. was first established as a Travel Agent in 2008 operating in the state of New South Wales, Australia. Other information that may appear on the Golf Tours Abroad web site or on any written material supplied by us, also serves to supplement our terms and conditions. It’s very important that you understand and agree to these terms and conditions prior to making a booking.

PAYMENTS AND PRICING

Unless otherwise stated, all quoted prices are in Australian Dollars (AUD) and are based on per person twin-share travel rates involving tariffs and rates of exchange. Any verbal quotations you may receive will be deemed as estimations only and all official quotes will be in writing from Golf Tours Abroad. All bookings must be formally made via our Booking Form and accompanied by photocopies of each traveller’s passport details. Each booking form must be completed and signed by a nominated responsible adult and accompanied by our required deposit which may contain amounts required by 3rd party suppliers such as Airlines, Hotel Resorts etc. When completing the Golf Tours Abroad booking form, you will be asked if you have read and consent to our terms and conditions that appear on our web site.

Please note that your booking cannot proceed if you do not accept our terms and conditions. On receipt of your deposit, we will issue a receipt and statement of account detailing your remaining balance and the due date. The balance owing will be due in full by no later than 42 days prior to the date of your departure. All reservations are subject to availability at the time of the booking. If Golf Tours Abroad do not receive the final balance by the due date, we reserve the right to cancel your travel arrangements and apply a cancellation fee. Please note that whilst all care has been taken to include all anticipated costs, taxes, levies, surcharges etc, fluctuations imposed by other parties may occur and the prices we quote you are subject to change without notice. Should any unforeseen fluctuation necessitate us to adjust the quoted price, we reserve the right to make such an adjustment up to and including your date of departure. It is very important that you understand and accept this condition before making a reservation.

CREDIT CARD TRANSACTIONS

Credit card surcharges will apply when paying by credit card and you will be informed of the relevant surcharge at the time of booking. If for any reason a travel service provider is unable to provide the services for which you have been contracted, your remedy lies against that provider, and not against Golf Tours Abroad. In the event that payment has been made to Golf Tours Abroad by credit card, you agree that you will not seek to charge back your payment to us. We will never request credit card details via the internet and you should never respond to any email asking for such information. We declare that we will never store your credit card details electronically and for your security, we pledge to destroy any record of your credit card details once we have processed all pending transactions.

CANCELLATIONS AND AMENDMENTS

Cancelled bookings and amendments (by the client) will incur charges and these charges can be up to 100% of the cost of the booking. No refunds are available once departure has occurred, including any unused components such as transport, tours, meals or accommodation.

Should a client cancel their travel arrangements, the following cancellation fees will apply to each person:

  • 60 days or more, prior to the departure date – 50% of the total deposit paid.
  • Between 43-59 days prior to the departure date – 100% of the total deposit paid.
  • 42 days or less, prior to the departure date – 100% of the total cost of your tour package.

Where the cancellation of an airfare occurs, the client is subject to Tariff Regulations & Cancellation Policies of the airline involved. Any refunds that are payable by airlines can be subject to delays as a result of airlines and their refund procedures. Clients must accept this condition and cannot demand airfare refunds prior to Golf Tours Abroad receiving such amounts from the airline.

In the event of a client making an amendment to any part of their confirmed booking, a processing fee of AU$50 per person per change will apply. These fees are separate and additional to any fees imposed by 3rd party service providers who are involved with transport, accommodation or any other services related to the changes in your travel arrangements. Please be aware that any amendment(s) you make may also result in price variations to your tour as certain components of a travel package can be subject to price increases by other parties such as airlines or hotels.

TOUR OPERATIONS

Golf Tours Abroad enlists the services of independent operators for the provision of air, sea, rail and road transport together with hotel accommodation, entertainment, restaurants etc. All bookings via Golf Tours Abroad are also subject to the terms, conditions & policies of such operators/providers and we bear no responsibility for these services nor do we make or give any warranty or representation regarding their standard. Although Golf Tours Abroad acts in good faith and makes every effort to ensure that tours and their content are available as advertised, it is an important condition of booking with us that you accept that tours are subject to change or cancellation without notice.

Should the need arise to alter your booking (prior to departure) due to circumstances beyond our control, we reserve the right to vary your itinerary and inform you of the changes. Should the itinerary changes involve higher costs, the client will bear the price increase. If such changes are substantially or materially different from your original arrangements and your deposit or balance payment has been made, you are within your rights to cancel the booking prior to departure and all monies will be refunded in full. If for any reason Golf Tours Abroad is forced to cancel a tour, clients may be offered an alternative tour of similar standard. If an alternative tour is unavailable or a client deems the alternative to be unsuitable, then all monies paid to Golf Tours Abroad relative to the original tour program will be refunded in full. In the event of a group or escorted tour failing to achieve 8 paying participants, Golf Tours Abroad is within it rights to cancel the tour and refund all monies in full. An alternative tour or refund of monies accepted by a client in the event of a tour alteration or cancellation, will be deemed to be in full satisfaction of any claim for loss of enjoyment resulting from the alteration or cancellation.

Sometimes tour content may vary after commencement due to unforeseeable circumstances such as; adverse weather conditions, equipment/mechanical failure, transport rescheduling, hotel overbooking etc. Decisions made in relation to tour services provided by independent operators to reschedule or alter an itinerary due to unforeseen circumstances is at the discretion of the service provider. It is your responsibility to contact airlines prior to travel to ensure any departure flight has not been changed or cancelled. Golf Tours Abroad shall not be liable for any claim whatsoever that arises from such events that affect the schedule or content of a tour.

TRAVEL INSURANCE

To best protect yourself and minimise disappointment due to loss or ill health etc, we strongly suggest you arrange Travel Insurance prior to your departure. Travel Insurance is designed to cover you for unforeseen circumstances that may arise prior to your departure or whilst you are away. We encourage you to carefully study the terms, conditions and inclusions of any travel insurance policy you may consider in order to secure the most appropriate cover for your needs.

SINGLE TRAVELLER SURCHARGE

Quoted prices are based on per person twin-share travel rates. Any single traveller will incur the specified single supplement surcharge. Single travellers must inform Golf Tours Abroad at the time of their reservation of their intention to be a sole occupant for accommodation throughout any tour arrangement. It is not the responsibility of Golf Tours Abroad to allocate or match suitable single persons for the purpose of share accommodation.

ACCOMMODATION DESCRIPTION & RATING

The rating and categories of hotels are based on advice received from our overseas service providers and are not the assessment of Golf Tours Abroad. While every effort is been made to ensure all details are accurate at the time of publication, Golf Tours Abroad take no responsibility for advice that has been given in good faith.

TRAVEL DOCUMENTS

Travel documents include (but are not limited to) airline tickets, passports, visas or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is also your responsibility to ensure all details on your travel documents are accurate and Golf Tours Abroad recommend you carry a photocopy of your passport details when overseas. All travel documents are non-transferable and the sole responsibility of each client. All airline tickets must be issued in the name of the passport and visa holder. Some carriers will deny passage if names vary among your travel documents.

EXCLUSIONS

Golf Tours Abroad endeavors to include the majority of costs in the preparation of our tour itineraries. It is our policy to minimise the uncertainty and disappointment that you may encounter when confronted with unexpected or additional costs. Although all care has been taken, you may encounter some additional charges that have not been specifically mentioned or quantified. Examples of such costs, but not limited to are; excess baggage charges, gratuities and porterage, meals not mentioned in the itinerary, travel arrangements to and from home to the departure city/airport, additional shows/entertainment/attractions not listed in the itinerary, laundry, dry cleaning, beverages, personal medical/accident expenses, telecommunications such as phone/internet/postage/fax, incidental expenses and taxi fares where you are travelling outside the inclusions of your designated itinerary.

BAGGAGE REGULATIONS & ALLOWANCES

Due to increased air safety measures, there are specific rules for taking liquids, aerosols, gels and other items on flights. Please ensure you familiarise yourself with the security guidelines for carry-on baggage before you travel to any country. We also recommend you study the Customs Regulations web site of any country you elect to visit. In accordance with International Airline Regulations, the free baggage allowance for economy passengers is 20kgs plus limited cabin/carry-on baggage. It is your responsibility to check with the relative airline for their latest baggage allowances and restrictions. Excess baggage charges are the sole responsibility of the traveller. Should Golf Tours Abroad book your flights, we will advise you of your allowable baggage limits relating to the class of airfare you have purchased.

HEALTH & WELLBEING

It is your responsibility to be aware of any health requirements and vaccinations necessary for your travel destinations and we strongly advise you to visit your doctor 2-3 months prior to travelling. When travelling, please ensure that you pack adequate supplies of all necessary prescribed medication, including any supporting documentation from a health care practitioner. Golf Tours Abroad also insists travellers should be of good health and we recommend a minimum required fitness ability to participate in our golfing holidays and tours. Examples of minimum fitness levels would be if you are able to accomplish the following activities unassisted; walk up to 3 kilometres in hot and humid conditions, comfortably ascend 4 flights of stairs, walk along uneven and rough surfaces, negotiate the boarding of small boats/pedicabs/buses/trains etc. and possess the strength and stamina to carry your own luggage. To best protect yourself and to limit any expense you may incur due to unforeseen events or ill health whilst travelling, we strongly suggest you arrange Travel Insurance prior to your departure.

LIABILITY

Other than the extent where the law imposes a non-excludable liability:
All bookings for listed tours are accepted subject to the terms and conditions imposed by service providers involved in each tour itinerary. All information used by Golf Tours Abroad for the preparation of travel arrangements is sourced from industry operators/bodies and government departments. Golf Tours Abroad have made every attempt to ensure the information is accurate and up to date at the time of printing. We do not accept any liability of whatever nature for the acts, delays, omissions, injury, inconvenience, irregularity or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Golf Tours Abroad accepts no responsibility for any negligence, loss, damage, omission, detention, diversion or theft of luggage or any personal belongings whatsoever. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force or any other event, which is beyond our control and is not preventable by reasonable diligence on our part. All bookings are made subject to the terms and conditions and limitations of liability imposed by any service provider. Your legal recourse is against the specific provider and not Golf Tours Abroad. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider and not with Golf Tours Abroad.

COMPLAINTS & CLAIMS PROCEDURE

If during a tour a client believes there are valid grounds for a complaint or claim, the client hereby agrees to the following procedures and terms. If a client feels there has been a failure in performance of Golf Tours Abroad or any associated third party service providers, the client agrees to immediately notify the third party service provider who should try to resolve the problem. At this time, the third party service provider will attempt to rectify the matter and also inform Golf Tours Abroad of the circumstances. In the event that the third party service provider is unable to assist or is unavailable, the client agrees to immediately contact Golf Tours Abroad via telephone, email or facsimile. In most situations, matters can be resolved quickly by effective communication between all parties involved. If there is likelihood of a claim for compensation, the client agrees to formally notify Golf Tours Abroad in writing within 30 days of the completion date of the tour. All relevant receipts and substantiating evidence must be attached to the letter of claim. Golf Tours Abroad will not be liable for any claims made later than 30 days after the completion date of the tour.

PRIVACY, SECURITY & USE OF INFORMATION

Golf Tours Abroad are firmly committed to protecting the privacy and confidentiality of personal information and maintain stringent physical, electronic and procedural safeguards to protect personal information in our care. Golf Tours Abroad employs the use of Password Protection, Firewall, Anti-Virus and Anti-Spam software to protect our computer systems and any information we may store electronically. We strongly recommend that you employ a similar approach for your all of your electronic communications devices in relation to sensitive information. Generally, we collect sufficient personal information that is necessary to facilitate your travel arrangements and bookings, including information required by our associated service providers. We are required by law to obtain your consent to the collection of any sensitive information. By reading our terms and conditions, you are deemed to have consented to the collection of all information that is provided to us for use in accordance with our Privacy Policy, unless you tell us otherwise. We will use your personal information as required to facilitate your travel and travel related products and services such as airfares and other transport ticketing, hotel accommodation etc. We may use and disclose your personal information for the purposes for which it was collected, or for related or ancillary purposes such as any one or more of the following purposes:

  • Identification of fraud or error,
  • Regulatory reporting and compliance,
  • Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you,
  • Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you,
  • To analyse trends in sales and travel destinations,
  • For marketing activities and internal accounting and administration.

Where we engage third party contractors to perform services for us, those third party contractors may be required to handle your personal information. Under these circumstances those third party providers must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health; authorised or required by law; reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.